1 reviews | Active since Jul 2014
Insurance claim
<p>further to my earlier review. i tried to call MTN insurance to follow up on this matter. i kid you not i called and was on the line for just under 3 hours. and i never got through to speaking to a soul!!! do they even take calls? how on earth is this possible??? 3 hours!!!! im sorry but thats insane... i am so totally disgusted. even for the fact that the ombudsman is copied in on all my emails not even he has the decency to reply. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
so the outcome of this is that MTN still only want to cover me for the R8,000 and have no way whatsoever dealt with my dispute!!!! so how is my problem being resolved accordingly??
so the outcome of this is that MTN still only want to cover me for the R8,000 and have no way whatsoever dealt with my dispute!!!! so how is my problem being resolved accordingly??