1 reviews | Active since Feb 2016
Insurance claim
<p>Hello Peter even now I'm still waiting for Mtn to call me even now they didn't follow up on my request but they r busy deducting insurance money and now it's been 6 to 7 months waiting for Mtn to fix my phone but they r not saying anything.lerato Kgapola ********** 892</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been re-escalated to the management team of the mtn insurance division for urgent attention. They will revert with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been re-escalated to the management team of the mtn insurance division for urgent attention. They will revert with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Good day Lerato,
Thank you for your post.
Please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Lerato,
Thank you for your post.
Please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********