insurance claim

<p>Good day</p> <p> </p> <p>I'm very frustrated with mtn i claimed from the insurance the claim is approved and now people takes me back and fro.i have called the insurance number ********** 084.it does not give an option to talk to the agent.</p> <p>I have sent an e mail on the 10/august /2016. i only got an outo responce that say i must never sent another quiry and the turn around time is five working day. even today still no response.</p> <p>i fail to understand if you guys don't really need me as a client or not 'm pretty sure that vodacom will apreciate and respect me as a client.can someone send me the letter that i need refer to this ref no: ********** 5.</p>