Insurance Claim

<p>I've been an MTN client for over 6 years and choose to stay with you guys even when the reception was bad. I have always upgraded/continued with my contract. I regret the day i was convienced to take the insurance for my phone. I've had this 'insurance for more than 6 months and it was unfortunate for me to lose my phone on the 24th June 2016. I then visited the Nicolway store where i got my current contract and as usual they helpful, helped me with filling in the form and told me what documents i need to submit with my form. I then got case number from the SAPS and submitted my form on the 27th June 2016 with the ITC ********** 5. Till today I don't know if my application was recieved or not. A week later, Monday 4th I contacted the insurance line ********** 084 which is never answered or never goes through. Patient as I am I then contacted the Customer care 808 and was sent from pillar to post. One consultant promised me that they have escalated my query and someone from the insurance will contact me before 12:00pm. With no satisfaction yet again and set patiently on my desk at work to contact you "customer care" line. I was sent from pillar to post again, untill i asked for a team leader and a man by the name Phokelo Moabelo answered. Another promise was made and he told he will personally call me, of which he did not. Sadly with no result or even confirmation to my query. He made another promise to call me today and with disappointment he didnt call. I need a manager from insurance to call me and address this issue as i am done dealing with incompitant staff from your call centres. Please see all the referrence numbers i recieved through this tedious process.</p> <p> </p> <p>ITC no. - ********** 5</p> <p>REf no. 1 - ********** 6</p> <p>Ref no. 2 - ********** 2</p> <p> </p> <p>Your assistance is highly appreciated.</p>