Insurance claim
<p>My phone was picked up for repairs over three weeks ago. I was told that a new handset would be delivered to me, and I am still waiting. The loan phone (which I am grateful for) is damaged and is difficult to hear anyone when I am using it. Calling your call centre is a nightmare as nobody picks up the phones. Nobody responds to your emails either. This is shoddy service at it's best MTN. I am disappointed. I been a loyal customer for over 10 years and for the first time I am reconsidering my contract with you. Please could some one kindly let me know when I can expect delivery of my phone. Thank you.</p>
Good day Lisa,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
Good day Lisa,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda