Insurance Claim ***7 Second Complaint

<p>I previouly wrote a compliant (Please see below) about the service or lack thereof I was receiving from MTN. Their response on Hello Peter is as shocking as the rsponse I have from them via email. They responded to the complaint saying they would follow up and get back to me. Despite following up via email on the original claim and following up on the response on Hello Peter there has been radio silence. I feel they just respond on hellopeter to show as if they are following up. This is the worst service I have ever received and I have had to buy a new phone on my own expense, despite the fact that I have been paying the monthly insurance fees at MTN. I think the MTN insurance is a complete waste of time and money and you never end up getting a replaceeement phone.</p> <p> </p> <p><strong>Previous Compliant</strong></p> <p><em>"I submitted a claim to MTN insurance on 23/05/2016 after my cell phone was ******. I received an automated response on the same day giving me a reference number ( ********** 7) and stating that there is a temporary issue and the turn around time would be up to 5 days. Since then there has been absolutely no way to make contact with MTN again. I have sent numerous emails requesting a status update as well as attempting to call them with no success. A cell phone company that can't get the phone line to work is absolutely ridiculous. I am at my wits end as to how to make contact with them and get a status update on my insurance claim."</em></p>