1 reviews | Active since Sept 2015
Insurance Claim ***7 Second Complaint
<p>This is the third complaint I am writing about this insurance claim for MTN and all I can say is that I think the whole thing is a con. I submitted my claim on the 23rd of May and I have still not received anything. There is no response on email and when you write on Hellopeter they respond just to seem as though they are responding on this platform. They will also never respond to your comments and nothing ever gets done. I have had to pay for a new phone myself and wasted the insurance money every month because it is impossible to get a phone.</p> <p> </p>
Good Day Sean
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Sean
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********