1 reviews | Active since Sept 2015
Insurance Claim ***7
<p>I submitted a claim to MTN insurance on 123/05/2016 after my cell phone was ******. I received an automated response on the same day giving me a reference number (***7) and stating that there is a temporary issue and the turn around time would be up to 5 days. Since then there has been absolutely no way to make contact with MTN again. I have sent numerous emails requesting a status update as well as attempting to call them with no success. A cell phone company that can't get the phone line to work is absolutely ridiculous. I am at my wits end as to how to make contact with them and get a status update on my insurance claim.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thanks for following up, I will await your reply.
Thanks for following up, I will await your reply.
I am just following up on the status of my insurance claim. I have tried in vain to follow up via email and telephone as well. It seems impossible to get hold of anyone at MTN regarding the status of my claim.
I am just following up on the status of my insurance claim. I have tried in vain to follow up via email and telephone as well. It seems impossible to get hold of anyone at MTN regarding the status of my claim.
Could you please provide me with an update on my claim. I have heard nothing from MTN regarding this.
Could you please provide me with an update on my claim. I have heard nothing from MTN regarding this.