1 reviews | Active since Jun 2016
Insurance claim (***0)
<p> ********** 0, this is the reference number my mother got for submitting her claim form....... or so we though. Now it seems more like this is the number of years MTN insurance is gonna take to get back to her. She submitted the claim form on 10 May 2016 (6:15 am) and till today, 18 June 2016 we have not heard anything from them. This, after numerous emails sent and numerous phone calls, if you select the option to hear if they have received your claim form, they say that they have not receive your claim form. Can anyone please help, I don't know what to do anymore, the insurance still get paid every month????</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Hi Mike
Which department is that and how long will it take in order to recieve feedback?
Hi Mike
Which department is that and how long will it take in order to recieve feedback?