1 reviews | Active since Mar 2009
Insurance Claim
<p>I had a phone that was insured with MTN.It was ****** and the claim handed in 10days ago.Up and till this date nobody has even acknowledged that the claim was received.I have phoned - they do not answer and sent an email.Noone responds!!But the billed amount on my account with be deucted at the end of the month!!</p> <p>Pathetic!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***