Insurance claim
<p>I sent through a claim to MTN on 20 April 2016, I then got a response saying I should hear from them with in 5 days (I assumed 5 working days). To this day 2-3 weeks later I have not heard anything from them. there is delay maybe but It is always good to inform your clients of such, this is not the first time. it seems the only way to get a response in time is if I complain online. This is unacceptable as I have been a loyal client for many years, and I am yet to miss a debit order. (Claim Ref [#***0])</p>
Good Day thabo-edwin-makoele,
Thank you for your post.
Apologies for the lapse in service and inconveniences that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the management team of our Insurance department for urgent attention.They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Good Day thabo-edwin-makoele,
Thank you for your post.
Apologies for the lapse in service and inconveniences that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the management team of our Insurance department for urgent attention.They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***