1 reviews | Active since Jul 2015
INSURANCE CLAIM
I completed and submitted my claim form close to the end of February 2016. After numerous attempts I finally managed to get through to a consultant on or about 17 March 2016 who then arranged for the damaged handset to be collected on 18 March 2016. To date, I have not heard anything regarding my claim and I am unable to, after numerous attempts, get through to the call centre to speak to a consultant. the automated response at the call centre advised that my handset has not yet been booked into the repair centre notwithstanding it being delivered to MTN on 21 March 2016. I am now paying for a phone that I am unable to use due to the long delay and putrid service (if you can call it that) that I am receiving from MTN.
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your insurance claim has been approved. The claim reference number, 466136. Please note that there is an MTN Excess of R 350.00 to be paid by client at an MTN Store.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your insurance claim has been approved. The claim reference number, 466136. Please note that there is an MTN Excess of R 350.00 to be paid by client at an MTN Store.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***