Insurance claim

I'm a very unhappy customer ,I sent my cellphone insurance claim 2 weeks ago and have not receive any feedback. MTN claims that feedback will be given within 24-48 hours. Firstly it was a mission to blacklist my phone on the 24/01/2016 the day that it was ****** ,had to call in over 10 times only to be told that blacklisting is not done after 5pm therefore I had to call in the next day which was also a hustle to go through to the postpaid dept. agents were dropping the call. When phone was blacklisted I an email from MTN that i have to confirm if details for the insured device were correct ,only to find that they insured the wrong phone which will make the process even longer. I went to their walk in center in the Pavilion mall on the 01/02/2016 ,since it was another mission to get hold of their insurance dept. for a week, where I filled the claim form and an email was sent stating that the wrong phone was insured due to their agent's negligence who did not change the IMEI number on the system when my phone that was faulty was replaced after I told the agent to change it.<br> <br> I need feedback ASAP Mtn or I'm cancelling my contract.