Insurance claim

Good day,<br> <br> My phone was ****** and I have been paying insurance with MTN it has been 4 days since my claim, no consultant has responded to my claim, I cant get through to the insurance department I get transferred and eventually my gets cut.<br> I have mailed the insurance department countlessly.<br> This is very frustrating as my phone is linked to my my bank account and I currently have no number or spare phone. I pay every month and now I'm in a mess MTN Insurance is unavailable.<br> <br> The customer services is unable to assist me where do I go to.<br> <br> MTN services is disgusting after all the years that I've been a client this is what I get, but they quick to call for upgrades but cant assist when the client is in need.<br> <br> Unhappy client.