TM
Tisetso M
1 reviews | Active since Jan 2016
26 Jan 2016, 11:23
INSURANCE CLAIM
i have a contract with mtn and my contract includes insurance i was ****** on the 27th and i submited an afidavid together wih the claim forms at an MTN store in pan africa alexandra and recieved a ref number ***9<br> TILL doday i dont have any form feebback non or any sort and i pay my subscription but i have no phone i dont see how this is far because i have done all that is required from me however i don't get any feedback its been a good month.<br> <br> please assist i'm tired of MTN SERVICES PROVIDER
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MTN South Africa's replyOfficial
26 Jan 2016, 15:43Hello sheshe17,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply26 Jan 2016, 15:43
Official
Hello sheshe17,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***