CR
Charlene R
1 reviews | Active since Jan 2016
25 Jan 2016, 15:46
Insurance Claim
I submitted my claim a week ago, i have tried to phone the Insurance everyday for a week now and no one is answering, i spend 1 hour on the phone every day holding and holding and holding, i have sent 3 emails to [Email Removed] i get the read receipts but no replies. please can someone contact me regarding my claim! <br> <br> your service is pathetic!!! <br> <br>
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Replies (1)
MTN South Africa's replyOfficial
25 Jan 2016, 16:32Hello Rudisebaby,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply25 Jan 2016, 16:32
Official
Hello Rudisebaby,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***