MB
Marvin B
1 reviews | Active since Oct 2013
18 Jan 2016, 16:07
Insurance claim
I have submitted my insurance claim to MTN on the 14th of January 2016 after holding for 32 min in order for me to get through to a consultant and I called them twice on the 18th January 2016 trying to follow up on my claim since it was promised that the turn around time is between 24 to 48 hours but could not get through to a consultant after holding on for 33 min on the first call followed by holding on for 41min on my second call.<br> <br> I am really disappointed with MTN service,considering this calls are not for free.
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MTN South Africa's replyOfficial
19 Jan 2016, 08:09Hello baepimm,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to out insurance division for urgent assistance on your request for claim submitted and a callback to be done.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to out insurance division for urgent assistance on your request for claim submitted and a callback to be done.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply19 Jan 2016, 08:09
Official
Hello baepimm,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to out insurance division for urgent assistance on your request for claim submitted and a callback to be done.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to out insurance division for urgent assistance on your request for claim submitted and a callback to be done.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.