kM
kabelo M
1 reviews | Active since Oct 2012
17 Nov 2015, 12:01
Insurance claim
I have submitted a insurance claim for my cellphone both online and via email and have not recieved any feed back accept a reference number. MTN states that they have a collection policy of the damage device but when i call the repair centre in Midrand i was told to go and wait at an MTN store and wait for collection, what logic is that? it has been 4 days since my cellphone fell and is damaged and theres just no hope? please assist, this really unacceptable to customers, why am i paying for insurance then? <br> <br> ***
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MTN South Africa's replyOfficial
17 Nov 2015, 17:34Hello mokoka30,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the matter have been escalated to our insurance department supervisory team for urgent resolution,they will contact you directly with feedback.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the matter have been escalated to our insurance department supervisory team for urgent resolution,they will contact you directly with feedback.
warm regards
mike
REQ:***
MTN South Africa's reply17 Nov 2015, 17:34
Official
Hello mokoka30,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the matter have been escalated to our insurance department supervisory team for urgent resolution,they will contact you directly with feedback.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the matter have been escalated to our insurance department supervisory team for urgent resolution,they will contact you directly with feedback.
warm regards
mike
REQ:***