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Craig C
1 reviews | Active since Aug 2015
02 Sept 2015, 08:37
Insurance claim
on Thursday last week I posted a bad report with HELLOPETER about bad service from MTN They responded and said that they will prioritize the complaint A week later and nothing has been done. This is the third week that I am waiting for my claim to be processed. The call center does not answer calls and the numerous emails sent have not had a response. The service of this company is not a disgrace but is none existant
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MTN South Africa's replyOfficial
02 Sept 2015, 16:27Hello Cooper13571,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been addressed. According to our records, the incorrect claim form was submitted, however the correct one was sent to you. We have tried making contact with you to confirm, but was unable to reach you. Please follow up with our Insurance team on ***.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been addressed. According to our records, the incorrect claim form was submitted, however the correct one was sent to you. We have tried making contact with you to confirm, but was unable to reach you. Please follow up with our Insurance team on ***.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
MTN South Africa's reply02 Sept 2015, 16:27
Official
Hello Cooper13571,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been addressed. According to our records, the incorrect claim form was submitted, however the correct one was sent to you. We have tried making contact with you to confirm, but was unable to reach you. Please follow up with our Insurance team on ***.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been addressed. According to our records, the incorrect claim form was submitted, however the correct one was sent to you. We have tried making contact with you to confirm, but was unable to reach you. Please follow up with our Insurance team on ***.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana