1 reviews | Active since Feb 2011
Insurance Cancellation & Poor Service
I renewed my contracts with MTN for 3 of my numbers in August and took out insurance for them. The insurance was activated on the 19 Aug 2015. <br> <br> On the 3rd of November 2015, another insurance activation was loaded on my numbers and then 2 x cancellations came thru thereafter.<br> <br> When I phone the call centre they are unable to assist and quite frankly I don't have time to sit on the phone day and night trying to get a hold of someone to assist. I phoned thru yesterday and held on for 30min before my call was taken, just to get cut when I asked to speak to a supervisor.<br> <br> I have gone to the MTN Galleria branch and had no luck there either.<br> <br> PLEASE ASSIST......as I am tired of dealing with them.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***