Insurance Cancellation

<p>To Whom it may concern,</p> <p>I upgraded my contract during oct/nov 2016. I am still being debited for my insurance premium on the previous contract. The store representative from MTN advised me that this process takes time as MTN is very slow with insurance. What kind of service is this??? Tried calling numberous times even going into the store with no luck. i have filled in two cancellation forms and called the call centre!</p> <p>I would like to know what is being done about this cancellation and how am i going to get my premiums back?</p> <p> </p>