Insurance call center not answering and compliants

Item: MTN South Africa
Rating: 2
Author: Janine B

My phone has been ****** and I blocked and balcklisted my phone. I received all the required information and tried to submit a claim to the insurance department. The voice directory places you on hold and after holding on for 20 minutes it cuts the call! I also completed a form online but is unsure wheter it did submit as i did not receive any confirmation. Furthermore, when i tried to raise a compliant on MTN's website, the website did work as the \shoe I am not a robot\" pictures didn't appear.<br> <br> I just need someone to contact me and assist!"

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

09 Apr 2016, 12:58

Hello Janine Boryna,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that an urgent request has been sent to our Insurance division to assist on claim application. A call back will be done on Monday to complete claim and submission.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards
Kevin.

MTN South Africa's reply09 Apr 2016, 12:58

Official