1 reviews | Active since Aug 2015
Insurance - Bad service
<p>Most terrible customer service I ever experienced - Ive been tempted to move for a while now and definitly not going to renew my contract at MTN if this is type of customer service.</p> <p> </p> <p>I can't get through to the MTN insurance number for more than 2 days now although the answering machine tells me my claim has been approved that I submitted more than 2 weeks ago.</p> <p> </p> <p> </p> <p>I need the do***ent emailed to me that the claim has been approved, please advise urgently??</p>
Good Day RPLou***08
Thank you for your post.
Apologies for the lapse in service and inconveniences that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the Insurance department for urgent attention.They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Good Day RPLou***08
Thank you for your post.
Apologies for the lapse in service and inconveniences that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the Insurance department for urgent attention.They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***