Insurance attempt

<p>Mon 30th Jan, i completed a claim as per customer care 808 who put me to the insurer (pinicle marketing). The claim was submitted then, I recieved a mail saying i should expect a 72 hour turn around and that the underwriters (monitor something). Given the 72 hour more than likly would start the Tuesday i call the Friday. MTN cust care said i should call ********** to follow up. I did that, at 9:00 i waited got 50 mins, the agent looked into my file and took 10 mins with me on hold to do this. They then said they had to request usgae infomation, in otherword nothing had been done for the week. I was told I would reciev a call from them later the day. I waitined until 14:00 the waited another 45 mins to speak to somebody. I was put a a team leader as the underwriters have no managers or supervisors. He could only tell mei have to wait and it is not their fault. They only just took over MTN's insurance from December and had a back log. I call today Saturday to find out if the infomation had been recived and if anything was done. Again nobody in charge could or would bother to assist me. Now i am told MTN have to send proof that i am not lieing about my sim and phone. I understnd this process...... but not the time frames. I thought i am a customer of MTN, i will call the "customers care" line 808. a "yolandi" said "Tandi" is the team leader and that no mangers work over weekends, Tandi would not speak or even try to assist, all the agent would say is speak to the insurer. </p> <p>MTN sold this to me, and I am most dissapointed that MTN could not even try or bother to assist a customer of 17 years, who has never missed a payment. Is this really what are to expect as service. "pass the buck as we do give a Sh$# about our customers.</p>