eS
enitha S
1 reviews | Active since Feb 2017
12 Aug 2019, 12:44
Insurance and poor customer service
Incorrect information showing on your system!!! When I have submitted my claim last week with all the correct information I was told that my number was not used or in the phone when it was damaged! I am using this phone and number every single day but yet they say it's last been used on 30 May 2019. This is unacceptable they take your money every month for your insurance but when it is time to claim they have such excuses!!
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MTN South Africa's replyOfficial
23 Aug 2019, 13:09Good day Anitha
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the claim has been honoured. Apologies for the delay in response.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the claim has been honoured. Apologies for the delay in response.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply23 Aug 2019, 13:09
Official
Good day Anitha
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the claim has been honoured. Apologies for the delay in response.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the claim has been honoured. Apologies for the delay in response.
Warm regards,Mazwi ZumaComplaints Analyst