MM
Mamie M
1 reviews | Active since Mar 2009
29 Oct 2015, 11:30
INSURANCE and its Call Centre are USELESS!!
I faxed and emailed through my claim form on the 23rd of October. I then received the automatic email response saying my claim would be attended to in 5 days. Since then I have tried following up to my claim to see if it has been received to begin with but all I get is dropped calls, when I call the call center and no responses whatsoever to my email follow ups and my queries sent through my profile on [URL Removed] (MTNActive).<br> <br> I now want to take my cellphone elsewhere and cancel my insurance because clearly I am paying for nothing.<br> <br> I WANT to cancel my claim please!!!! What should I do?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Oct 2015, 22:47Hello nana31,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply29 Oct 2015, 22:47
Official
Hello nana31,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike