BT
Bonang T
1 reviews | Active since Feb 2016
26 Feb 2016, 07:49
Insurance
My phone was ****** 31 January 2016 after which I reported it at MTN as I insure my phone with them. I emailed my claim and got a reference number, ***8. Since then I have heard nothing back and have been calling non stop but can't get through!!<br> <br> The service is unacceptable and highly inconvenient as I need a new phone. I pay my insurance premier every month without delay BUT when it now comes to CLAIMING I hear nothing back and it has nearly been a MONTH now.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
26 Feb 2016, 17:17Hello Gosekwang,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply26 Feb 2016, 17:17
Official
Hello Gosekwang,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***