xN
xoliswa N
1 reviews | Active since Sept 2009
23 Feb 2016, 11:54
INSURANCE
<br> <br> <br> <br> <br> <br> <br> <br> Morning<br> <br> on the 8th February 2016 i reported my phone and filled in the claim forms and faxed it back to Insurance.<br> Yesterday when i checked with MTN westgate nothing was done on my account.<br> <br> how long does it takes to claim.<br> <br> please contact me on this no: ***<br> <br> <br> Regards<br> <br> Mr R. M Bh<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> Hello xndaba,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused. <br> <br> Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards,<br> Ayanda<br>
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MTN South Africa's replyOfficial
25 Feb 2016, 14:23Hello xndaba,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the insurance claim has been approved, the claim reference number is 463717. Please note that there is MTN Excess of R 350.00 payable by client at an MTN Store.
Hard work will certainly not go unnoticed as this compliment will be forwarded to our management team.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the insurance claim has been approved, the claim reference number is 463717. Please note that there is MTN Excess of R 350.00 payable by client at an MTN Store.
Hard work will certainly not go unnoticed as this compliment will be forwarded to our management team.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply25 Feb 2016, 14:23
Official
Hello xndaba,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the insurance claim has been approved, the claim reference number is 463717. Please note that there is MTN Excess of R 350.00 payable by client at an MTN Store.
Hard work will certainly not go unnoticed as this compliment will be forwarded to our management team.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the insurance claim has been approved, the claim reference number is 463717. Please note that there is MTN Excess of R 350.00 payable by client at an MTN Store.
Hard work will certainly not go unnoticed as this compliment will be forwarded to our management team.
Regards,
Ayanda
REQ:***
Best regards,