NN
Nicholus N
1 reviews | Active since Oct 2015
06 Nov 2015, 10:37
Insurance
Hi,<br> <br> I bought new phones 2 weeks ago, and i want to insure them but I cant because the insurance people are not answering the phones I have spent approximately R 500 in the telephone line waiting for them to answer for the past week, even today (06/11/2015) the is no answer, I have emailed them and still no feed back, I don't know if you want our business or not, but it seems like you don't want it.<br> <br> Please I need to insure my phones by today.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
06 Nov 2015, 11:32Hello ntsodo,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply06 Nov 2015, 11:32
Official
Hello ntsodo,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the insurance management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
