Insurance

I submitted my insurance claim through the Waterfront branch on the 17th October and I tried calling the centre *** number for follow up only to be told on Friday the 23rd that my claim wasn't the claim , it was time sheet for the lady helping me at Waterfront. Every time I call, I wait for 13-15 minutes only to have the call cancelled once its connected to a consultant. I called 3 times in one hour and it keep getting cancelled. I was talking to a consultant and also it got cancelled. This is frustrating because im using my airtime to call and wait and also have emailed a dozen times. MTN your claim call centre is not up to scratch. One cant wait and then be told to email and once they email and still no assistance and worse they dont call you back once the call is cancelled. <br> <br>