1 reviews | Active since Jun 2017
INSURANCE
<p>I have been told by the MTN insurance company that I must get proof of purchase . mtn cannot provide me with proof because this phone was a replacement from the insurance , so basically the phone is not in my profile. there is no assistance whatsoever that i am getting from MTN because it is not my fault that i was given a replacement phone by the insurance. i am told that the insurance was channged by MTN and that the proof of purchase is with the first insurance. i do not even know who the first insurance is , all i know is that my phone is covered by MTN and they must make sure that they provide me with proof of purchase themselves because this is a contract phone</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6
