Insurance

On the 7th of Sept we send an email to MTN to say that we have two phones that do have insurance on that is faulty and to arrange for them to pick it up. On the 8th we send the two separate claim forms to them and they send us an refno: ***3 to say somebody will contact us in 5 days. We received another refno ***1. 17 Sept we send an email to say nobody contacted us and ask them when are they coming to collect because this phones are brand new and we run a business and we can not be out of phones. NO REPLY. On the 2nd of Oct we received an email to say the claim was loaded and will arrange for collection. This is now the second time we struggle with MTN's insurance. This is not acceptable. The phones are still with us. After 5 days we will send you the other problem we have with Mtn Delmas because we can only log a problem for the same company in 5 days.