insurance

I lost my phone and it had insurance I reported it on the 12 of August got reference number everytime i try to call sp insurance i cant get throw to the consultant nd they took their premium this this month and i dont have a phone that is very very bad service with their insurance company in brooklyn branch they say i will wait even 2months m going to take this matter even further cuz its not fair expect my lawyers call cuz u treating me like nothing and i have been with you more than 2_ years