WT
Wanda T
1 reviews | Active since Dec 2013
17 Apr 2018, 12:01
INSURANCE !!!
I have have had MTN contract phone from 2012.
I have claimed insurance once .
On Friday I had friends over at my place, my phone was charging in the kitchen.
After evevryone had left I could not find my phone. I tried calling it and the phone was switched off. I reported this incident and then claimed with my insurance and they repudiated the claim, saying that my phone was not safe gaureded.
This is injustice, I have been paying all these years for my cell-phone and insurance. I was charging the phone in my comfort at home and yet MTN is repudiating my claim!
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
17 Apr 2018, 15:42Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply17 Apr 2018, 15:42
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
WT
Wanda T's updateReviewer Update
17 Apr 2018, 15:53Thank you, this has been resolved
WT
Wanda T's update17 Apr 2018, 15:53
Reviewer Update
Thank you, this has been resolved