eS
errol S
1 reviews | Active since Nov 2012
19 Feb 2018, 08:12
insurance
on 22 /12 /2017 i upgraded from a Samsung S7 edge to a Samsung 8+.the salesperson said the contract would remain the same except for the S2 gear.This would include the insurance. On the 18 Jan 2018 i unfortunately dropped my new phone.It is quite badly damaged.Upon trying to get the insurance to pay/check the phone out it was discovered that the Samsung 8+ was not on as the insured item but the phone from the previous contract ie the S7edge. i am thinking of handing back the s8 and not pay the contract .MTN N1 City branch must either give me a new S8 + or sort out my insurance immediately.
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MTN South Africa's replyOfficial
19 Feb 2018, 14:48Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply19 Feb 2018, 14:48
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
eS
errol S's updateReviewer Update
19 Feb 2018, 14:59i hope that it will be sooner than later as the phone is out of action since 18 Jan one month of to and fro
eS
errol S's update19 Feb 2018, 14:59
Reviewer Update
i hope that it will be sooner than later as the phone is out of action since 18 Jan one month of to and fro