INSURANCE

Can you believe after submitting a claim 15-06-2015 i am still waiting for some sort of communication from MTN. The funny thing is when you go to the store to purchase a device everything gets done for you but when you need to claim or have issues it's up to you now to call whoever and do whatever because the very same store consultants are too useless... I pay for this insurance yet i have to struggle to get a claim out of them which by the way will also not be for free because i will have to pay an access fee... This is ridiculous man... every month my acc gets debited but now i am phoneless and sitting with a damn useless service provider... Guess what??? No freaken answer at the call centre