Insurance

I lost my phone about 6 weeks ago, my phone was and is covered by mtn insurance. It is the 4th of June and no correspondens has been received from mtn in regards to when I will receive my new phone from insurance. All efforts to contact mtn pre their strik and post strike have not been answered by their contact center. This is not the kind of service I expect. I cannot wait for six weeks for mtn insurance to help me out. DO SOMETHING!