<p>Halo Peter</p> <p> </p> <p>please help, I recently upgraded my phone at MTN and I got a new Iphone 7 first week of February 2017, </p> <p>i called them before 14 days using it and asked for insurence which they gave me a number and called with no luck. I kept on calling until I decided to send them email and they rep**** back that they can't assist me for now for their system has problems, I sent them another email asking for assistance but with no luck till today. So I went to the shop and they told me they can't help me because it has reached the 14 day from the delivery day. </p> <p> </p> <p>I dont know know what to do because if they had picked up or rep**** to emails I would have gotten insurance for my phone, I don't know what to do MTN service sucks, they don't help people, please help </p> <p> </p> <p>Regards </p> <p>Aphiwe</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
I'm still waiting, what is wrong with mtn
I'm still waiting, what is wrong with mtn
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