1 reviews | Active since Dec 2016
Insurance
<p>We add insurance on our cellphone contract with Mtn. I am struggling for the last six months with Mtn to collect the phone to repair and get the same answers they will phone us to collected the phones, on Monday (28/11/2016) we were at Mtn kolonnade again to full in the forms to lock a claim where we we're told the manager Belinda Lombard will lock the claim and get back to us till today 02/12/2016 no one have phoned us I went back and Merileth went and phone she told us they don't have an answer and we must wait we're I asked why haven't the manager Believes Lombard phone us and this is not how customers must be treated she Merileth told me to take my papers and go she will not help me please can Mtn respond and let me know why customers are treated like this</p>
Thank you for your post.
We apologize for any inconvenience incurred.
We do not pick up any insurance services loaded on both numbers on the account.
Our insurance department has been outsourced.
Please contact the new Insurance service provider, Pinnacle Marketing insurance on *** for further assistance.
Please take the device to the MTN store for assistance with the assessment of the device. Take with you the proof of purchased.
We have sent the request to the store managers to intervene as well with the complaint.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We do not pick up any insurance services loaded on both numbers on the account.
Our insurance department has been outsourced.
Please contact the new Insurance service provider, Pinnacle Marketing insurance on *** for further assistance.
Please take the device to the MTN store for assistance with the assessment of the device. Take with you the proof of purchased.
We have sent the request to the store managers to intervene as well with the complaint.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,