Insurance

<p>I have been a customer with MTN for 6 year on contract phone i feel the service i have recieved is so terrible. I did an upgrade through internet . After completing my request i got a call from Silas to cornfirm the uppgrade. I choose SAMSUNG GALAXY S7 Edge. On the 2nd November 2016 i recieved a call a consultant to arrange the delivery, i requested them to deliver on the 7th November 2016 The phone was delivered as per my request but it got lost on the day it was delivered before i could even use it. I called the call center to assist with blacklisting they adviced me to go to the police station. i did so and open a case, on the 8th i contacted the insurance department as my phone that i was upgrading from was insured but there was no respond . I even went to the Hatfield store but i was told my Galaxy S7 had no insurance while i told the consultant that i do have insurance while we are processing the upgrade. I expected my upgrade to done also on the insurance. I emailed the insurance department still nobody came back to me. Now i will be paying R650 for nothing because my phone got lost. I feel like am treated unfairly and am unhappy. All i want is to cancel my contract</p>