Insurance
<p>Good day </p> <p>I just upgraded my contract I even regret why I did it Mtn decided to cancel the insurance because I was not using the phone. I had reasons why I was not using it yet for them to just cancel it seeing the phone has not. Even used why. I regret why I even bothered to upgrade my contract u guys just keep getting worse </p>
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MTN South Africa's replyOfficial
29 Sept 2016, 12:34Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply29 Sept 2016, 12:34
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,