Insult to credit record
<p>I went to take out a contract on the 13th of January and was greeted and helped in a wonderful manner. There was a data and free minutes special on that day. The consultant said I could choose any phone as I had no restrictions on my credit record. I chose an LG stylist 2 at R329 per month. The following day I was told my application was denied because of a previous contract that was in arrears. The only memory of a previous contract I have with mtn is a 3g stick in 2011 which I did not renew and that I cancelled after its 24 month period. I paid it in full. I was never contacted about owing mtn anything. I want my record fixed and I want my contract with the special. I wasted my day getting it. This is the 1st of a string of posts across social media that I intend to carry out if this is not sorted.</p>
REQ: ********** I received a response from an Alice Van Dr Merwe on the 20th Jan 2017 stating that my issue would be resolved the next Monday. Nothing happened. It's now August and I've been receiving emails from norlam (mtns attorney's) since January. This is practically harassment now. I even went further and contacted mtn after days of hunting for somebody that knew which department to put me through.. the lady then assured me that my issue would be resolved by the next Monday as well because she can see on the system that it was supposed to be done months ago. I made this call months after my review mind you, as I thought maybe my emails would be attended to. Very very disappointed and upset at the disgusting service. Also, I have another reference number : MN095922
REQ: ********** I received a response from an Alice Van Dr Merwe on the 20th Jan 2017 stating that my issue would be resolved the next Monday. Nothing happened. It's now August and I've been receiving emails from norlam (mtns attorney's) since January. This is practically harassment now. I even went further and contacted mtn after days of hunting for somebody that knew which department to put me through.. the lady then assured me that my issue would be resolved by the next Monday as well because she can see on the system that it was supposed to be done months ago. I made this call months after my review mind you, as I thought maybe my emails would be attended to. Very very disappointed and upset at the disgusting service. Also, I have another reference number : MN095922