Insuffient feedback

I have a Blackberry phone 9720 and I noticed yesterday that my phone was not charging.<br> I went into the MTN Service store at the Canal Walk branch, in Cape Town, after work. When it got to my turn I explained to the sales lady the fault with my phone, on which she rep**** that I would need my phone's charger to have it 'booked' in for repairs.<br> <br> So I returned to the MTN service store today with my phone and charger. I was met with a different sales person, where upon he informed me that the phone's charger AND the invoice would be required to 'book' it in. This is all new to me as I needed repairs on my phone in December 2014 and none of this was needed.<br> <br> In addition, the MTN repairs stores would be doing their stock take from today till Friday and my phone would only be collected for repairs on Monday, 18 May 2015. IMAGINE being told this, after I did as instructed!!<br> <br> Could I have not been informed of all of this yesterday?! This has just frustrated me to no end, that I had to spend another evening in this 'service' store, leaving unassisted. Seriously, this was truly such a poor service and left such a bad taste in my mouth.