1 reviews | Active since Jul 2011
Insufficient prepaid balance on a contract phone when trying to send mms
<p><span style="font-family: 'Avenir W01';">I can't send MMS's, use USSD code OR send long sms's because it says I have an insufficient prepaid balance. I am not a prepaid customer. I'm not willing to load prepaid airtime just for the occasional mms. I've successfully downloaded my mms settings, so could you please fix this problem soon before I decide to move back to Cell C???</span></p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We could not pick up any details with the ID number that you have provided. Kindly write back to us with the number that has a problem, we will attend to the matter accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We could not pick up any details with the ID number that you have provided. Kindly write back to us with the number that has a problem, we will attend to the matter accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***