1 reviews | Active since Mar 2011
Insufficient information provided by call centre
Hi MTN , client services does not give you all the relevant information !!!! <br> Line suspended due to non payment , visited MTN store and payment arrangement was made and an amount was paid towards the total outstanding outstanding and line was re activated , within 5 hours the line was again suspended , called 808 and was advised i need to contact mtn legal , done that and was advised which amount is required to get account out of 90 days arrears , amount paid in store and line was re instated and within 5 hours again the line got suspended ! called again and new payment arrangement was made and was again told to pay an additional amount to get the account out 90 days!!!this really sucks cause every person i speaks to gives me a different arrangement and says the line cannot be re activated , so 50% of the outstanding amount was paid and still my line wont be re activated , thanks for giving me the run around with incorrect information on calls made and thanks for not reactivating my line!!!!! and no you cannot have one of your client services people call me cause i don`t have a line to be contacted on,no compassion to even re activate line!!
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that your account is still on 90 days and needs off 90 days for the line to be reactivated.
Please note that every month on the 20th we are finalising a new invoice which add on your balance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that your account is still on 90 days and needs off 90 days for the line to be reactivated.
Please note that every month on the 20th we are finalising a new invoice which add on your balance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
