BM
Bonga M

1 reviews | Active since Feb 2015

11 Feb 2015, 11:48

Insufficient i phone 5s charger warranty

I've been using my i phone 5s for 14 months and am on my 3rd charger now which i bought from Carnival City MTN. When i went to the store after 7 months , they told me the accessories are not covered under warranty. Many other people i know have experienced the same problem with the i phone 5s chargers. Why would the cellphone provider i.e. MTN not implement a system to assist clients with regards to this problem considering the alarming rate of incidences. It looks like as a service provider (MTN), are only happy to see us coming back to buy more chargers which dont come cheap.

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Feb 2015, 15:52
Official
Hello BongaMA82,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The accessories are not covered under warranty.

Rest assured, it is not our intention to displease you.

Kind Regards
Bronwyn Saunders
REQ:***