DT
Dipuo T
1 reviews | Active since Dec 2014
26 Nov 2015, 03:17
INSUFFICIENT AIRTIME MESSAGE WHEN YOU HAVE AIRTIME
i have been experiencing problems with MTN, since last year, sometimes when i try to make calls, i will receive a message that , i have run out of air time and data, when i know very well i have enough airtime and data. Sometimes your really have pressing matters, but you cant make calls cause MTN, say you have insufficient funds. But when you dial *141#, you can see you still have air time and data. Sometimes when you take out the battery and put it back again, only then you would be able to make call but airtime and data will e different to what you had. THESE IS NOT ON.I am due for upgrade but i don't think i will still be a happy customer with MTN.
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MTN South Africa's replyOfficial
28 Nov 2015, 13:54Hello Pulldip,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused
Kindly be advised that at times you would receive the insufficient airtime message alert when trying to make a call if your airtime or data bundle balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused
Kindly be advised that at times you would receive the insufficient airtime message alert when trying to make a call if your airtime or data bundle balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply28 Nov 2015, 13:54
Official
Hello Pulldip,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused
Kindly be advised that at times you would receive the insufficient airtime message alert when trying to make a call if your airtime or data bundle balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused
Kindly be advised that at times you would receive the insufficient airtime message alert when trying to make a call if your airtime or data bundle balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***