INSUFFICIENT AIRTIME MESSAGE WHEN I HAVE AIRTIME
<p>I have been experiencing a reoccurring problem with Mtn. I will purchase airtime and can see that I have airtime when I check my balances, but when I attempt to make a call I am greeted with an insufficient airtime message! This is not great MTN. I have been a loyal customer for six years, but if this continues I will have to change over to a more reliable network! How is it possible that I can read that I have airtime but cannot make a call? I don't have any other apps open either so nothing is using airtime or data. Please advise as this is very distressing. </p>
Good Day Sumendra Chetty
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised to set your mobile in fligt mode for a few minutes and then disable the flight mode to deactivate all running applications. This will resolve this issue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Sumendra Chetty
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised to set your mobile in fligt mode for a few minutes and then disable the flight mode to deactivate all running applications. This will resolve this issue.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********