CH
Chris H
1 reviews | Active since May 2017
25 May 2017, 09:25
Insufficient Airtime Message
<p>Good day, </p> <p>I'm extremely dissappointed. I don't have the time to call the call centre and wait 15 minutes for my query to be resolved. I need to know why I get the insufficent airtime message becasue when I dail *141*1# it says that I have credit in my non-expiry airtime balance. This is misleading if I'm not allowed to use this airtime.</p> <p>PS: I searched for this query online to see if anybody else has had the same problem. I tried the resolution given on Hello Peter which was to close all other webpages on the iphone and then to try and phone again. This didn't resolve my issue.</p> <p>Regards</p>
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Replies (2)
MTN South Africa's replyOfficial
25 May 2017, 10:15Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with your cell no so that we may investigate further.
Kind Regards,
Ishie.
Best regards,
MTN South Africa's reply25 May 2017, 10:15
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with your cell no so that we may investigate further.
Kind Regards,
Ishie.
Best regards,
CH
Chris H's updateReviewer Update
25 May 2017, 10:51********** 939
CH
Chris H's update25 May 2017, 10:51
Reviewer Update
********** 939