LL
Lucille L
1 reviews | Active since Jun 2015
02 Feb 2016, 10:54
Insufficient airtime
Each time I make a call I get the voice automation that says your call has been terminated due to insufficient airtime.. .. However I always have ample airtime available! I called Mtn & was told that it's my Google play service that's limiting me. However I had the same problem with my Blackberry & we all know that BB don't use Google play.. So how do you explain that Mtn?
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Replies (1)
MTN South Africa's replyOfficial
03 Feb 2016, 16:25Hello luci1712,
Thanks you for your Post
Please accept our apologies for the inconvenience experienced.
Please note having multiple applications running reserves the airtime for internet connection. Kindly ensure that you do not have multiple internet connection running at same time to enable the calls to go through.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thanks you for your Post
Please accept our apologies for the inconvenience experienced.
Please note having multiple applications running reserves the airtime for internet connection. Kindly ensure that you do not have multiple internet connection running at same time to enable the calls to go through.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply03 Feb 2016, 16:25
Official
Hello luci1712,
Thanks you for your Post
Please accept our apologies for the inconvenience experienced.
Please note having multiple applications running reserves the airtime for internet connection. Kindly ensure that you do not have multiple internet connection running at same time to enable the calls to go through.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thanks you for your Post
Please accept our apologies for the inconvenience experienced.
Please note having multiple applications running reserves the airtime for internet connection. Kindly ensure that you do not have multiple internet connection running at same time to enable the calls to go through.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,